Policies

PLATINUM PILATES TERMS AND CONDITIONS

Classes are subject to change, please check the Platinum Pilates schedule for details and updates.
In order to reserve a spot, classes must be prepaid.
Drop-Ins are welcome, but a spot cannot be guaranteed.
All sales are final and non-refundable.
Grip socks are recommended for all classes and are available for purchase at the studio.
New Clients should arrive at the studio 10 minutes prior to class in order to receive a tutorial on all equipment and sign any applicable waivers.
New Clients will not be able to participate in class if arriving at the studio less than 5 minutes before class start and class credits will not be refunded - this is to ensure safety and a timely class start.
Existing clients will have their spot held up to 5 minutes after class start, after 5 minutes their spot may be given to a standby client.
Memberships autorenew each month until cancelled.
To cancel your membership, please email the studio to request cancellation at least 10 days prior to the next billing cycle. A cancellation form will be sent to you which must be completed in order to process the cancellation.
To freeze your membership, please email the studio to request a freeze and provide specific start and end dates.
Please note that we don’t offer refunds on any packages or memberships — all purchases are final.

CANCELLATIONS

Change of plans? No worries. We have an 12 hour cancellation policy.
Just cancel your class 12 hours or more before class and you will receive a full credit back onto your account without penalty fees.
Late cancellations will be charged a $20 fee and no shows will be charged a $30 fee for all memberships and packages.
Class Packages will have their class credit added back to their account after fees are assessed for late cancels and no shows.
All classes should be cancelled via the Pilates Platinum app or online.

WAITLIST

Class already full? Join the Waitlist. It moves!
To join the waitlist you must have a class credit in your account.
If a spot opens up, you will be notified by email and text.
To receive these reminders your profile must be set to accept notifications and reminders. Please ensure you are OPTED IN to receive text messages (you can update this in the Profile section of The Platinum Pilates app).
Clients on the waitlist may be automatically moved into class up to 20 minutes prior to the scheduled class start time.
If you are added to class from the waitlist and cannot attend, please utilize The PLatinum Pilates app to cancel your booking. Calls, emails and texts to be removed from the class after being added from the waitlist will not be accepted.
If you are added to class from the waitlist and late cancel or no-show, fees will apply - no exceptions.
Please be mindful of your presence on the waitlist and be sure to remove yourself if you can no longer make it to class so that others may attend.
If you are on the waitlist for an early morning class, please note that you may be added to the class in the middle of the night and up to 20 minutes prior. If you are unsure you will attend or do not wish to wake up early unless your spot is confirmed, please remove yourself from the waitlist before going to bed to avoid any late cancel or no-show fees.
If you are signed up for multiple waitlisted classes ON THE SAME DAY, you will be responsible for each class you are added to. Please monitor your waitlist position and cancel any unwanted times to avoid charges.

MONTHLY UNLIMITED

No shows will incur a $30 no show fee and late cancels will incur and $20 late cancel fee. No exceptions.
Limit 1 class per day.
Additional classes booked in the same day will be charged at the rate of $21 per additional class.
A valid Credit Card is required to be kept on file.

LIABILITY WAIVER

PLEASE READ CAREFULLY – THIS DOCUMENT LIMITS YOUR LEGAL RIGHTS

ASSUMPTION OF RISK, WAIVER, RELEASE OF LIABILITY AND INDEMNITY AGREEMENT

This document is a legally binding agreement between you and Platinum Pilates, LLC d/b/a Platinum Pilates and we will refer to the undersigned individual and the minor participant, if any, as “you” or “your” in this Agreement. This Agreement covers all of the services provided to you by Platinum Pilates, as well as your use of any premises, facilities and/or equipment in connection with Platinum Pilates.

ASSUMPTION OF RISK: You agree that if you engage in any training, physical exercise or activity, or you enter the premises or use any facility or equipment on the premises for any purpose (the “Training”), you do so at your own risk and assume the risk of any and all injury and damage you may suffer while Training, using equipment at the premises or provided by the Trainer and Platinum Pilates, and all risks associated with Training and use of the facilities. This assumption of risk includes, without limitation, injuries or damages arising out of the active or passive negligence of Trainer and Platinum Pilates. You assume all inherent and other risks of your participation in the Training, and use of the premises including any activity, class, program, instruction, or event. Your assumption of risk includes, but is not limited to, all risks associated with use of any sports fields, courts, locker rooms, sidewalks, parking lots, stairs, pools, whirlpools, saunas, steam rooms, lobby and all other areas and facilities on the premises. You agree that you are voluntarily participating in the Training and/or any of the activities noted above or related to the Training and you are assuming all risk of injury, death, illness, damage, or loss to you or your property that might result, including, without limitation, loss or theft of your personal property.

RELEASE: You agree on behalf of yourself (and all your personal representatives, heirs, executors, administrators, agents, and assigns) to release and discharge Platinum Pilates, Trainer, Trainer’s employees, agents, representatives, successors, and assigns from any and all claims or causes of action (known or unknown) arising out of your participation in Training or any other activity and use of the premises, whether or not arising from the active or passive negligence of Platinum Pilates or otherwise and you hereby waive your right bring, initiate and/or participate in any such claim or action (the “Release”). This Release does not include gross negligence or intentional acts, but it does include, without limitation, injuries with may occur as a result of (a) your use of exercise equipment or facilities which may malfunction or break, (b) improper maintenance of any exercise equipment, premises or facilities, (c) negligent Training, instruction, or supervision, (d) negligent hiring or retention of employees, and/or (e) injuries sustained while on the premises or traveling to or from the premises, including injuries resulting from negligent maintenance of the facility or premises.

INDEMNIFICATION: By signing this agreement, you hereby agree to defend, indemnify, and hold the Trainer and Platinum Pilates harmless from and against any and all losses, costs, expenses, liabilities, damages, whether direct, incidental or indirect, Trainer and Platinum Pilates may incur or suffer due to your participation in Training, use of the premises, and all services provided by Platinum Pilates to you.

ACKNOWLEDGEMENTS: You expressly agree this Assumption of Risk, Waiver, Release of Liability and Indemnity agreement is intended to be as broad and inclusive as permitted by the laws of the State in which the Training is conducted and the premises are located and that if any provision is held invalid or unenforceable, it will not affect any other provisions. You acknowledge that Platinum Pilates is not in the business of selling weightlifting or exercise equipment, or any Training-related products to the public, and the use of any of these items is incidental to the service provided by Platinum Pilates. You understand and agree that Platinum Pilates does not place and has not placed such items into the stream of commerce. You warrant and represent that you are in good health and have adequate physical capacity to participate in the Training, and accept responsibility for any medical expenses incurred by you in connection with the Training. You acknowledge you have carefully read everything written in this Agreement and understand it is a complete release of liability of Platinum Pilates and Trainer and an express assumption of risk and indemnity by you. You are aware and agree that by signing this Agreement, you are giving up your right to bring a legal action or assert a claim against Platinum Pilates and Trainer for negligence or for your use of any allegedly defective product. You confirm you have voluntarily signed this Agreement and agree no oral or other representations, statements, or inducements, apart from this written Agreement, have been made to you by Platinum Pilates or anyone on behalf of Platinum Pilates.